Welcome to Lion Phuket Cafe (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and make bookings or purchases related to Lion Phuket Cafe.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
We collect different types of personal information, including:
When you make a reservation, booking, or contact us, we may collect:
Full Name
Email Address
Phone Number
Billing Address
Payment Details (processed securely via Stripe)
When you visit our website, we may automatically collect:
IP Address
Browser Type & Version
Pages You Visit & Time Spent
Device Information
We use cookies and similar technologies to enhance your experience.
We use your personal information for the following purposes:
✅ To Process Bookings & Orders – Confirm reservations, process payments, and send confirmations.
✅ To Improve Our Services – Analyze customer feedback and website usage.
✅ To Communicate with You – Send updates about your booking, promotions (if opted-in), and respond to inquiries.
✅ To Ensure Security & Prevent Fraud – Protect transactions and comply with legal requirements.
We use Stripe as our payment processor. Your credit or debit card details are not stored on our servers. All transactions are processed securely by Stripe. Stripe’s Privacy Policy applies to payment processing.
We do not sell, trade, or rent your personal information. We may share data only with:
Payment processors (e.g., Stripe) to complete transactions
Booking or reservation management systems (if applicable)
Legal authorities if required by law
We implement industry-standard security measures to protect your information. However, no method of online transmission or electronic storage is 100% secure. We encourage you to take precautions when sharing personal information online.
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications
Restrict or object to certain data processing activities
To exercise these rights, please contact us at info@lionphuketcafe.com.
We use cookies to:
Improve website functionality
Analyze visitor behavior
Personalize your experience
You can disable cookies through your browser settings, though this may affect certain website features.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy, please contact us:
Email: info@lionphuketcafe.com
Address: 54 Krabi, Talat Nuea, Mueng Phuket 83000
Phone: +66 92 518 4468
We understand that plans can change. Our refund policy is as follows:
✅ Full Refund (minus processing fees) – If you cancel 24 hours or more before the scheduled booking date, you will receive a full refund minus 5.5% (to cover transaction fees and tax).
❌ No Refund – If you cancel within 24 hours of the scheduled booking time, no refund will be issued.
Example:
Booking Date: September 10, 2025
Cancellation before: September 09, 2025, 00:00 → Full refund minus 5.5%
Cancellation on or after: September 09, 2025 → No refund
After a refund is processed, it may take 3–7 working days for the funds to appear in your account. This depends on your bank and country, as all refunds are processed through Stripe.
To request a refund, please email info@lionphuketcafe.com with your booking details.
The following rescheduling policy applies to all confirmed bookings:
❌ No Date Change – Once a booking is confirmed, the date cannot be changed or rescheduled to another day.
✅ Time Adjustment (Same Day Only) – You may request to change your entry time within the same booking date, subject to availability.
❌ No Refund for No-Show or Late Arrival – If you do not arrive at your scheduled date and time, no refund will be issued.
Example:
To request a same-day time change, please email info@lionphuketcafe.com with your booking details.
© All rights reserved.
